FREQUENTLY ASKED QUESTIONS

HI FRIENDS! HERE ARE SOME FAQs, IF YOU STILL HAVE QUESTIONS YOU CAN CONTACT ME AT 'TIFFANYTANART@GMAIL.COM'


✿ SHIPPING ✿ 

☁ WHEN WILL MY ORDER SHIP?

Orders typically are sent out in 5-8 business days especially during the first week of a shop update. If there isn't a high volume of orders, they will be sent out in 3-5 business days. Since I pack and ship out orders entirely myself, please be patient as I fulfill the orders!

☁ HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?

PLEASE ALLOW 1-2 WEEKS FOR US ORDERS


PLEASE ALLOW 4-6+ WEEKS FOR INTERNATIONAL ORDERS

Usually your order will arrive in 1-2 weeks for US orders and 4-6+ weeks for international, but USPS has been seeing delays in deliveries because of Covid-19. If you haven't received your order within the timeframe listed above, feel free to email me with your order number to tiffanytanart@gmail.com and I will see what I can do!

☁ I ORDERED STICKERS, BUT THERE IS NO TRACKING NUMBER?

To make shipping more affordable, orders with only sticker purchases are sent out with a stamp & envelope which means there is no tracking. Please allow 1-2 weeks for US orders and 4-6+ weeks for international orders.

☁ I DON'T SEE ONE OF THE ITEMS I ORDERED/THERE IS EXTRA GOODIES IN MY ORDER

If you are missing a part of your order, please email me and I will send it out to you! Since I am packing a lot of orders at once usually, there is a very small but rare chance that I will make a mistake. If you received something extra that you didn't order... Happy early Birthday! Feel free to keep it as a little present for yourself~

☁ DO YOU SHIP TO MY COUNTRY?

I am shipping to Australia and New Zealand again HOORAY! I will also be shipping to the UK/EU again on my main shop, please read the next question regarding VAT taxes before you purchase.

Here are the countries I'm currently shipping to:

United States, Puerto Rico, Guam, Bangladesh, China, India, Indonesia, Israel, Japan, Kuwait, Malaysia, Pakistan, Qatar, Russia, Singapore, South Korea, Thailand, Vietnam, Iceland, Norway, Serbia, Saudi Arabia, Switzerland, Turkey, Egypt, South Africa, Costa Rica, Guatemala, Hungary, Panama, Argentina, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Netherlands, Poland, Portugal, Sweden, United Kingdom, Australia, New Zealand, Hong Kong, Brazil, Chile, Colombia, Germany, Peru, Spain, Canada, Mexico, Czechia.

If you do not see your country on here, please check the USPS website to see if your country has any shipping restrictions. If not, feel free to email me and I'll add it to the list!

☁ VAT TAXES/CUSTOM FEES

*IMPORTANT*

If you do decide to order to UK/EU, please know that you may be charged a VAT tax on your order when it reaches customs. I will not be collecting VAT taxes and will not be responsible for them. Any taxes/fees/charges are the customer's responsibility and are not included in the product cost or shipping fee. If you don't want to pay the tax, your order will be returned back to me.

✿ PRODUCTS/ PACKAGING ✿

☁ CAN I RECYCLE YOUR PACKAGING?

I try my very best to purchase packaging that can be reused or recycled! My mailers and shipping labels are from EcoEnclose which means it can all be recycled and I mainly use paper bags and recyclable materials to pack everything else.

☁ WHY DO SOME PRODUCTS HAVE 'B-GRADE', 'C-GRADE', ETC.?

Often when you manufacture a product, some come back with flaws whether it's from a mistake or from shipping damages. These products still work fine and would be a shame to see them thrown away so I sell them at a discounted price. The order of the grades go from A, B, to C.

☁ WILL YOU BE RESTOCKING THIS PRODUCT?

I get a lot of messages asking if I restock certain products and the answer is sometimes! Since manufacturing takes up to a couple of months sometimes, I typically like to create new products instead of restocking old ones. So... snag the things you want fast just in case I don't!

✿ PREORDERS ✿ 

☁ WHAT IS A PREORDER?

A preorder is an order that is sold before the item is available. It's also a good way to see how many people want them to gauge how many to order!

☁ WHEN WILL I GET MY PREORDERS?

The items will take a few months to manufacture and get to me! The estimated time on each preorder does not include sorting, packing, and shipping time. Please expect to wait 3-4 months to receive your cute little friends.

☁ DOES MY PREORDER SHIP WITH MY NON-PREORDER ITEMS?

Shipping will be stacked if you also purchase non-preorder items from my shop so that I can get non-preorder items shipped out earlier.

☁ WILL PRICES INCREASE AFTER PREORDERS?

Preorders items have a $5 discount. Once preorders are over, the regular price will be higher.

☁ ARE THE PHOTOS ACCURATE TO WHAT I'LL GET?

The product photos are taken from a close to final sample. The final product will have a few differences, but is very close to the sample.

☁ WHAT IS THE CANCELLATION POLICY FOR PREORDERS?

Unfortunately, I won't be able to offer cancellations of preorders, so please be sure of this commitment before making it! If you're unsure if you can wait three months, you also have the option to purchase it again when I have the actual products.